RETURN & EXCHANGE

Our Guarantee Return or exchange within 30 days from the delivered date. Requirement:

Note: This agreement does not apply to custom made dress (eg: all wedding dresses, prom dresses, evening dresses, bridesmaid dresses, flower girl dresses, first communion dresses, etc.). Customized dress return policy please check this link: https://www.ladyfas.co.uk/return-policy-for-custom-made/

1. Items received within 30 days from the delivered date.

Note: Please do not send your return to the address on your package. This is not the return address and will affect the processing of your return. 

2. Items received unused, undamaged and in original package. The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories. 

3. Return shipping fee is afforded by customers.

4. Any product that has been used does not qualify for a return 

5. Returns will be processed within 7 days upon receipt of your package. All items must be returned to the original warehouse.

Note: The original shipping fee and insurance are non-refundable. 



Every order from LadyFas has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. To make a claim, please follow one of the options below.

Situations When We Refund

1. Product issues
We are focusing on providing high-quality items for you. However, if you received the goods does not match what you order or the products have some quality issues. We will process a refund request within THREE business days.

2. Item out of stock
If you purchase goods and we are unable to ship them out due to a stock shortage, we will contact you by E-mail. We will offer you the choice to either refund or wait for stock.

3. PayPal Issues
If your PayPal's account name and address do not match your order's name and shipping address, we will email you for verification. If you do not reply to us within THREE business days, we will automatically refund the order.

Return Process

1. Please include the following information in the return package :

① Order number and product SKU of the item(s) you want to return.
② Reasons for return.

Please E-mail and show the item of the problem to us, for example, show the photos of item(s)quality-related issue or wrong size to us by E-mail.
We will refund you after we have received your package and inspected it.

2. Return information

Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us. If we approved your refund request, please send the item back to:Return information

Contact us

3. Return Announcement

① Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.
② Please contact us no later than 14 days after you have received your order.
③ Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.
④ Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
⑤Please allow 2-3 weeks from the time you mail your return for it to be processed. We will send you an email once your return request has been successfully processed.

Shipping Fee

Return shipping fee is afforded by customers. The refund or exchange will be processed once we have received the item.

Other Situations

If you have a unique situation that is not covered in the policy above, please contact us

Policy conditions and requirements

1. Unsatisfactory products

Steps: Email our Customer Service → Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 2 to 3 weeks after receiving your products.
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.

2.Wrong item

Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

3. Size problem

Steps:Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours

Solution plan:

The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.

4. Color problem

The precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color. However, if you feel that you have received an item that is the wrong color, you can follow the same procedure described in section 3.

Policy Exclusions

Goods are not covered by our 14-day return or refund policy if:

A. The product serial number and product was not distributed by LadyFas;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments;
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
G. Partial goods of a complete sets are be returned;
H. The claim is made more than 14 days after you received the goods.